RSM Online Payments (RSM)
Terms and Conditions

This Terms And Conditions Statement applies only to www.rsmonlinepayments.ca and RSM Online Payments Inc. In this Privacy and Security Statement, RSM refers to RSM Online Payments Inc., the operator of this website. RSM and its officers, directors, employees, clients, contractors and subcontractors are required to honour this Terms and Conditions Statement.

Description and Availability of Goods and Services

Every effort has been taken to ensure that the descriptions, photographs and specifications of the products and services provided by RSM and our clients are correct.

Goods:

The colour of the goods may vary slightly from that shown on the website due to the limitations of some browsers and monitors. Sometimes props are used in demo photographs, in such cases the product description indicates which item is being advertised for purchase.

Some of our client’s items for sale may be hand-made and as such there may be slight variations in these particular items.

In the unlikely event that we are unable to supply any items, we will inform you of this as soon as possible.

Services:

The description of services provide cover the basic offerings. Customized service offering will be layed out in your personal contract.

Purchasing and Ordering

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your purchase or order.

Pricing and Applicable Taxes

All prices quoted are in Canadian Dollars and are inclusive of the current rate of GST or HST (where applicable). When taxes are applicable the GST/HST number will be listed on the payment page.

RSM in not liable for any errors in Prices quoted. The customer will have the opportunity to see the final total price prior to confirming the payment, and may decide to quit the purchase process at that time.

Prices do not include delivery. The total cost of your order is the price of the products ordered plus the indicated additional delivery charge.

Delivery

Our delivery charges are clearly indicated on the checkout page below your purchase total.

Orders are normally dispatched within two working days of receipt of the order. Please allow up to five working days for delivery.

When available, request for express or next-day delivery will result in additional delivery charges.

If you have purchased tickets for an event less than two weeks away we will contact you with details regarding last minute delivery or pick up options, or feel free to contact us directly to make arrangements.

In the event a particular item is out of stock we will advise you accordingly and provide you with an estimated delivery date, refund options or alternate/replacement options.

Please ensure that we are given a full and correct address including postal code.

For delivery outside of Canada please contact us for a quotation for delivery and handling charges. Some foreign orders may be subject to local import duties and we will not be liable for these payments.

Payment

You can pay for your order using Visa, Mastercard or Debit.

Payment is to be made online at the time of order. All credit/debit card holders are subject to validation checks and authorisation. If the issuer of your payment card refuses to transfer payment to us, we will not be liable for any delay or non-delivery.

Complaints

If you have any complaints with our services or products please contact us as soon as possible. We will make every effort to rectify the situation for you.

Contact Information

Email:
Toll Free: Monday to Friday between 9:30am and 4:30 p.m. at 1-888-855-8522
By fax: 1(506) 855-8112

By post:
RSM Online Payments Inc.
537 Mountain Road
Moncton, NB, Canada
E1C 2N6